For Chad Pike, life has always been about pushing boundaries, seeking new experiences, and striving for perfection.
From his days as co-head of real estate at Blackstone to founding Eleven Experience, a boutique travel company known for its unique, luxury getaways, Chad has found success due to his relentless focus and drive for delivering at the highest standards. What started as a personal pursuit in hospitality evolved into something much larger: a platform designed to simplify and elevate the lives of ultra-high-net-worth (UHNW) individuals, their families and the family office.
This is the story of how a drive for excellence in both a professional and personal life inspired the creation of a groundbreaking family office management platform.
From Blackstone to Eleven Experience: The Pursuit of Perfection
After many years as co-head of real estate at Blackstone, Chad decided to embark on a passion project. He created Eleven Experience, a luxury travel company built around the idea that unforgettable experiences come from attention to the finest details. Whether it’s a fishing lodge in Iceland or a mountaintop chalet in the Alps, Eleven Experience properties are defined by impeccable service and flawless execution.
Yet, for Chad, perfection was more than just making sure guests had a perfect stay, it was about ensuring everything behind the scenes was being run at an optimal level. When issues with property maintenance or technology would arise, they could detract from the experience he wanted to offer. “When you and your guests arrive at a property, you want everything to be perfect,” Chad insists. But too often, minor problems—like a broken door lock or spotty Wi-Fi—could get in the way of the perfect stay. It wasn’t enough to fix issues after the fact; Chad wanted a system that would anticipate and solve issues before they even became a problem.
The Birth of Eleven Property
Chad’s solution? Eleven Property, a management tool created to ensure that everything from maintenance schedules to security was taken care of before anyone arrived. It wasn’t about micromanaging, it was about setting up a system that would guarantee consistency, accountability, and readiness, no matter where the property was located. The tool provided a central hub for checklists, issue tracking, and asset management, giving property managers a clear view of every detail.
For Chad, this wasn’t just a tool for his team—it was a way to live up to the high standards he had always set for himself and his businesses. And it worked. Properties were in better condition, and guests consistently enjoyed flawless stays. Chad was able to reduce his staff by more than half due to the efficiencies gained with the tools used by his team. The system also seamlessly addressed staff turnover and training, since the system and tools became the method for any new employee to follow. The success of Eleven Property became a turning point, showing Chad that technology could be used as a tool for creating an efficient, well-oiled property management team.
Expanding the Vision: From Property Management to Family Office
But as Chad’s own life became more complex, he began to see a bigger picture. Like many UHNW individuals, his life wasn’t just about managing a few properties, it was about tracking private investments, overseeing financial accounts, and ensuring that personal and family affairs were in order. Quarterly financial reports didn’t provide the real-time insight he needed to make informed decisions, and managing multiple aspects of life—from property to family documents—felt fragmented.
“I realized that I needed something more,” Chad explains. “Not just for properties, but for my entire life. The success of building Eleven Property made me realize that I was onto something. So we set off on a mission to build the ultimate family office life management suite.”
This realization sparked the idea for Eleven Family Office, a platform that would consolidate everything—from properties to finances to family records—into one place.
Chad expanded on the foundation of Eleven Property to create a broader, more comprehensive tool for UHNW families: Eleven Family Office (EFO). The platform includes solutions like Eleven Financial for real-time financial reporting, Eleven Life for organizing personal and family details, and Eleven Messages, for secure communication and task management.
Everything Chad had once needed in separate tools was now unified in a single, easy-to-use system.
“One of the benefits of a single solution is that I’m able to harness the power of AI using a real-time virtual assistant to quickly find answers to important questions about my financials, assets or family as they arise” says Chad.
A Personal Mission: Giving Back What He Built for Himself
What makes Eleven Family Office so personal to Chad Pike is that he built it for himself and his family. “When you live a complex life, managing properties, investments, and family affairs, it’s hard to keep everything organized,” Chad says. “I wanted something that would make it easier.”
The platform grew from his own experiences, first as a businessman managing high-end properties, then as a private investor, and finally as a family man trying to keep track of everything from insurance documents to aging parents’ medication to his own travel plans. Chad and his family office team of over 115 users have been on the platform for more than 10 years now. Over that period of time Chad has been improving the platform, adding features and fine tuning it.
It was through this process that Chad realized there was a need far beyond his own. Now that he feels that the platform is complete and comprehensive, he is ready to offer it to other family offices through a limited invitation.
Announcing Eleven Family Office
Today, Eleven Family Office is a full-service platform that helps UHNW principals, their families, and their teams manage everything from property maintenance to private investments to family communications. Each piece of the platform was designed with real-life needs in mind:
Chad’s mission is simple: to provide UHNW individuals and their families with peace of mind by organizing the many complexities of their lives into one secure, user-friendly family office management system.
Bringing It All Together: The Why Behind Eleven Systems
Chad Pike’s journey from managing billion-dollar real estate investments to creating Eleven Systems is deeply personal. What began as a quest for perfection in property management evolved into something much more meaningful—a way to bring clarity and order to the complexities of life for UHNW families. The story of Eleven Systems is a testament to the idea that the best solutions often come from personal need. The software platform that he needed didn’t exist, so he set off to build it.
Now, with the launch of Eleven Family Office, Chad is offering others the same peace of mind he found through organizing and managing his own life. “The beauty of Eleven Family Office is that it gives you everything you need in one place—properties, finances, personal life—all accessible in real time, right from your pocket,” Chad says.
And that’s what drives Eleven Family Office: simplifying complexity so that UHNW families can focus on what matters most.
To learn more about Eleven Family Office suite of solutions, visit www.elevensystems.com.
